Refunds.

The honest version of a guarantee

We paint your photo and show you the result — watermarked, but the real painting — before asking for a rupee. If it doesn’t look like the person you love, close the tab. You have paid nothing and you owe nothing.

When we refund in full

• The final render fails after you’ve paid and we can’t fix it.
• The file you download is corrupt or won’t open.
• The final painting is materially different from the preview you approved and paid against.
• You were charged twice for the same painting.

When we don’t

We don’t refund because you changed your mind about a painting you already saw and downloaded. The preview exists precisely so that decision happens before the money moves.

How to ask

Reach us via the contact page with your order reference. We aim to answer within one working day.

How long the money takes

Approved refunds are raised with Cashfree the same day. From there it typically takes 5 to 7 working days to land back on your card, UPI account or wallet — that part is your bank’s timeline, not ours.

Note for the operator: the reference site advertises a “30-day money-back guarantee” on an instantly-delivered digital file. Only make a promise like that if you intend to honour it — advertising a guarantee you won’t pay out is an unfair trade practice under the Consumer Protection Act.